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It’s one of the toughest things to deal with in the security industry. No one ever likes to lose a client, but when ...
On the final part our ultimate guide to running a security dispatch center series, we discuss how the launch and run ...
On our last episode, we weighed the pros and cons of outsourcing your security dispatch center. On part 3 of the ...
Today is part two of our series on the ultimate guide to running a security dispatch center. On this episode, we take a ...
On today’s episode, we kick off a four part series on how to successfully launch and run a security dispatch center. ...
On today’s episode, we start a multi-part series on strategies to improve customer retention in the security industry. ...
Travis Taylor joins us on today’s episode of the Silvertrac Extra. Travis has 13 years of management experience in the ...
The phone rings, "Ring..... Ring....". You check your caller ID, see that its one of your customers, and think, "Oh ...
Improving customer retention as a security company is a lot like building a house, you have to start with the ...
You’ve experienced it before: dealing with a demanding, short, over-bearing, impossible-to-satisfy customer that seems ...
